viernes, 22 de junio de 2018
miércoles, 20 de junio de 2018
Accessorizing Computers
What Comes Out of the Box is a Really Just a Starter Kit
Yesterday, we spent about three hours trying to convince a client of ours that brand new computers just don't come equipped with the all things that most computers need in a PC. We tried to convince him that a fully functional computer is one that is personalized with specially selected hardware and software accessories - and that the computer purchased at the store doesn't come with these things. Unfortunately, all of our convincing was to our avail. Our client insisted that he should never need more than what came with his boxed product and that we were just trying "bilk" more money out of him.
As computer consultants, it's our job and mission to make sure our clients are 100% satisfied when they walk out our offices. But our job is unnecessarily made harder when people don't take the time to learn about computer accessories and familiarize themselves with the limitations of store-bought computers. Hopefully by the time you finish reading this article, you'll understand the lesson that we were trying to teach our client: "What comes out of the box is really just a starter kit."
The typical computer package comes with a CPU unit, keyboard, mouse, and speaker set. That may be just fine for some, but most people require more than that especially in today's "connected" society. Today's users require full multimedia capabilities, a wide range of graphics tools, and accommodations for the various portables we now enjoy. These extras aren't included with "what comes out of the box," and the only way to get them is to accessorize.
To illustrate the importance of accessorizing, we like to use the "plain dough" analogy. Let's say that a brand new computer is a batch of plain dough - waiting to be flavored and baked into something useful. If we want to use this dough to make a delicious batch of chocolate chip cookies, we would need to "accessorize" this dough with chocolate chips and a little brown sugar. If we want to use this dough into in a warm loaf of sesame seed bread on the other hand, we'd need to "accessorize" the dough with yeast and sesame seeds.
Like "plain dough," the brand new computer isn't very useful by itself. It needs accessorizing.
Depending on what's needed, accessorizing doesn't need to be expensive. In fact, you can get away with paying a minimal amount for extra software and hardware if these accessories are for children. It's when these accessories are work requirements or when they're needed to produce works of quality for any other reason that they can become rather expensive. And this expense applies to microphones, digital cameras, PDAs, scanners, video cams, and more.
Regardless of cost, it's important to understand that accessories can become "necessities," and that the best time to get them is the moment you buy a new computer. Waiting too long to accessorize can cause more problems than necessary because while you wait, manufacturers continuously develop new technologies - technologies that your computer won't be able to accommodate in the future. Once you're ready to accessorize, the new products on the market are too advanced for your computer and they just won't work. This is a typical problem experienced by those who want to use hardware designed for Windows Vista on a Windows XP or Windows 2000 machine.
Yesterday, we spent about three hours trying to convince a client of ours that brand new computers just don't come equipped with the all things that most computers need in a PC. We tried to convince him that a fully functional computer is one that is personalized with specially selected hardware and software accessories - and that the computer purchased at the store doesn't come with these things. Unfortunately, all of our convincing was to our avail. Our client insisted that he should never need more than what came with his boxed product and that we were just trying "bilk" more money out of him.
As computer consultants, it's our job and mission to make sure our clients are 100% satisfied when they walk out our offices. But our job is unnecessarily made harder when people don't take the time to learn about computer accessories and familiarize themselves with the limitations of store-bought computers. Hopefully by the time you finish reading this article, you'll understand the lesson that we were trying to teach our client: "What comes out of the box is really just a starter kit."
The typical computer package comes with a CPU unit, keyboard, mouse, and speaker set. That may be just fine for some, but most people require more than that especially in today's "connected" society. Today's users require full multimedia capabilities, a wide range of graphics tools, and accommodations for the various portables we now enjoy. These extras aren't included with "what comes out of the box," and the only way to get them is to accessorize.
To illustrate the importance of accessorizing, we like to use the "plain dough" analogy. Let's say that a brand new computer is a batch of plain dough - waiting to be flavored and baked into something useful. If we want to use this dough to make a delicious batch of chocolate chip cookies, we would need to "accessorize" this dough with chocolate chips and a little brown sugar. If we want to use this dough into in a warm loaf of sesame seed bread on the other hand, we'd need to "accessorize" the dough with yeast and sesame seeds.
Like "plain dough," the brand new computer isn't very useful by itself. It needs accessorizing.
Depending on what's needed, accessorizing doesn't need to be expensive. In fact, you can get away with paying a minimal amount for extra software and hardware if these accessories are for children. It's when these accessories are work requirements or when they're needed to produce works of quality for any other reason that they can become rather expensive. And this expense applies to microphones, digital cameras, PDAs, scanners, video cams, and more.
Regardless of cost, it's important to understand that accessories can become "necessities," and that the best time to get them is the moment you buy a new computer. Waiting too long to accessorize can cause more problems than necessary because while you wait, manufacturers continuously develop new technologies - technologies that your computer won't be able to accommodate in the future. Once you're ready to accessorize, the new products on the market are too advanced for your computer and they just won't work. This is a typical problem experienced by those who want to use hardware designed for Windows Vista on a Windows XP or Windows 2000 machine.
domingo, 17 de junio de 2018
Automating Things with Batch Files
They Work on Today's Computers Too!
If you're familiar with MS-DOS at all, you'll recall that it's a command-driven operating system that performs functions issued at the C:> prompt. The only way to get an MS-DOS computer to do something was to type a command at this prompt and if you can imagine, it was a rather cumbersome way to use a computer.
As an example, to load up Microsoft's simple editing program, you had to type the name of the drive that the program was on, the directory that the program was in, and then the name of the program. So if Microsoft Edit was in a directory or folder named "Process," you could start the program by typing, "C:>process\edit.com" Then, and only then would the program load up for use.
This is a small command, but just imagine if you had a program that was deeply nested within a series of folder. You could end up typing a command as wide as your computer screen or worse, long enough that the entire command would have to wrap onto the next line! Now imagine having to type these long commands every time that you wanted to start a program. Yikes!
That's one of the reasons why batch files became so popular. Batch files are small text-based documents that contain a bunch of these commands on their own lines. When executed, they would process each command without the user having to type each and every one of them.
When Windows was developed, the need for typing commands was essentially eradicated thanks to the introduction of the point-and-click (mouse) interface. But this didn't stop the batch file fever that started under MS-DOS - and in some small circles, batch files are still as popular as they were in the beginning.
Even though you may use Windows XP or Vista, batch files can save you tons of time by automatically starting multiple programs and performing different tasks at the single click of a button. They don't require any extensive programming background and they don't need to be encrypted with some weird, expensive compiler. Batch files are plain text files, and you can build one for your own personal use with Windows' Notepad.
You could make a batch file that loads up your favorite websites at once for example, or you could make a batch file that fills your desktop with the most important applications for the day. To do so only requires a little knowledge about the locations of these applications.
Let's say that every day we need to load up the Yahoo web browser, Microsoft Word, and then the calculator that comes with Windows. Instead of doing this by hand, we could write a batch file to do it for us.
First, we'd load up Notepad and type in the following:
START "http://www.yahoo.com"
START "c:/program files/microsoft office/office/winword.exe"
START "c:/windows/calc.exe"
We would then save this data into a file named, "mytasks.bat" onto the Desktop for easy access. Each time we double-clicked on this file, the Yahoo website would load up, Microsoft Word would start, and the simple calculator would pop up.
Since we want these programs to load every day, we could create a shortcut to this file and then place the shortcut inside our computer's Start Up folder. That way, these three programs would load every time we turn on the computer. If you wanted these programs to start minimized, you could type the following into a batch file instead:
START http://www.yahoo.com /m
START "c:/program files/microsoft office/office/winword.exe" /m
START "c:/windows/calc.exe" /m
This will run all three programs as before, however the "/m" parameter will minimize them so that they don't clutter up the desktop.
Other people have found much more creative and effective ways to use batch files, but the important thing is that you know they're a resource you can use to save a few seconds or minutes in performing important tasks. We've come a long way from MS-DOS, but it's still a valuable source of automation that anyone can use with no programming knowledge at all.
If you're familiar with MS-DOS at all, you'll recall that it's a command-driven operating system that performs functions issued at the C:> prompt. The only way to get an MS-DOS computer to do something was to type a command at this prompt and if you can imagine, it was a rather cumbersome way to use a computer.
As an example, to load up Microsoft's simple editing program, you had to type the name of the drive that the program was on, the directory that the program was in, and then the name of the program. So if Microsoft Edit was in a directory or folder named "Process," you could start the program by typing, "C:>process\edit.com" Then, and only then would the program load up for use.
This is a small command, but just imagine if you had a program that was deeply nested within a series of folder. You could end up typing a command as wide as your computer screen or worse, long enough that the entire command would have to wrap onto the next line! Now imagine having to type these long commands every time that you wanted to start a program. Yikes!
That's one of the reasons why batch files became so popular. Batch files are small text-based documents that contain a bunch of these commands on their own lines. When executed, they would process each command without the user having to type each and every one of them.
When Windows was developed, the need for typing commands was essentially eradicated thanks to the introduction of the point-and-click (mouse) interface. But this didn't stop the batch file fever that started under MS-DOS - and in some small circles, batch files are still as popular as they were in the beginning.
Even though you may use Windows XP or Vista, batch files can save you tons of time by automatically starting multiple programs and performing different tasks at the single click of a button. They don't require any extensive programming background and they don't need to be encrypted with some weird, expensive compiler. Batch files are plain text files, and you can build one for your own personal use with Windows' Notepad.
You could make a batch file that loads up your favorite websites at once for example, or you could make a batch file that fills your desktop with the most important applications for the day. To do so only requires a little knowledge about the locations of these applications.
Let's say that every day we need to load up the Yahoo web browser, Microsoft Word, and then the calculator that comes with Windows. Instead of doing this by hand, we could write a batch file to do it for us.
First, we'd load up Notepad and type in the following:
START "http://www.yahoo.com"
START "c:/program files/microsoft office/office/winword.exe"
START "c:/windows/calc.exe"
We would then save this data into a file named, "mytasks.bat" onto the Desktop for easy access. Each time we double-clicked on this file, the Yahoo website would load up, Microsoft Word would start, and the simple calculator would pop up.
Since we want these programs to load every day, we could create a shortcut to this file and then place the shortcut inside our computer's Start Up folder. That way, these three programs would load every time we turn on the computer. If you wanted these programs to start minimized, you could type the following into a batch file instead:
START http://www.yahoo.com /m
START "c:/program files/microsoft office/office/winword.exe" /m
START "c:/windows/calc.exe" /m
This will run all three programs as before, however the "/m" parameter will minimize them so that they don't clutter up the desktop.
Other people have found much more creative and effective ways to use batch files, but the important thing is that you know they're a resource you can use to save a few seconds or minutes in performing important tasks. We've come a long way from MS-DOS, but it's still a valuable source of automation that anyone can use with no programming knowledge at all.
domingo, 10 de junio de 2018
Basic GUI Terminology
Knowing What You're Working With Helps Technicians
Getting help with your computer software can be easier when you know the correct terms to use. One of the biggest problems that new computer users have with technical support is not knowing how to correctly describe the problem that they're having. And it isn't fair to expect a tech support person to automatically know what a "thing-a-ma-jingy," or "whatcha-ma-call-it" is.
The following describes the correct names for common components of software so that when you experience a problem, you can effectively describe an issue that you're having and a technician can readily resolve it.
User interface - this is the visual design of a program. It may contain squares, boxes, words, icons, and buttons. If you're experiencing insufficient memory for example, you might see black rectangles across the user interface of your software programs.
Title bar - this is the top-most part of a program that displays its own name or it may describe the contents displayed in another part of the interface. If a program is incorrectly coded, you may see a wrong description in this part of its interface.
Menu bar - this part of a program displays menu items and menu options. Some of the most common parts of a menu bar grants access to File commands, Open commands, Save commands, and Print commands. An example of an error in this part of an interface would be if an option was missing or grayed out (lighter in color).
Tool bar - this part of a program displays small icons across the top which represent tools. Clicking an icon will open a tool or process a command that might also exist on a program's menu bar. Problems in this part of an interface are uncommon, however if you find yourself repeatedly clicking an icon with no results, you can correctly describe the problem by referring to the toolbar.
Minimize, Restore, and Exit buttons - these three buttons are usually located on the right-most upper part of a program's interface and each allow you to minimize a program's screen, restore it to its original size, or shut down the program completely.
Scroll bar - this convenient tool allows users to move data up and down the computer screen.
Status bar - this part of a program is located at the bottom-most part of its interface, and it usually displays small messages that indicate the progress of a command or task. If programmed incorrectly, an application might display the wrong information in this area.
Context menu - like the menu bar, a context menu displays when a user right-clicks on something. It displays commands just like what you see on a File menu or a Help menu.
Input box - input boxes are usually small rectangles that allow you to type data into a simple interfaces like a webpage or browser window. If you find that you can't type information into one of these, you can effectively resolve the issue with a technician by calling it an input box, rather than a "white rectangle," or "place to put in text."
Button - buttons perform a command after a user clicks them with a mouse. Problems occur when the text of a button is grayed out or if it doesn't appear to sink into the screen when clicked.
Check box - a check box is a small box that allows a user to indicate several choices among many. When clicked, a small "x" displays inside a box. Similar to the check box, a radio button allows a user to indicate a single choice among many. Problems with radio buttons and check boxes occur when a user makes one choice, but the interface reacts as if the user made many choices (or none at all). When describing a problem to a technician, be sure to indicate whether the problem occurs with a check box or a radio box. Computer novices mistakenly interchange the names of both of these controls.
Getting help with your computer software can be easier when you know the correct terms to use. One of the biggest problems that new computer users have with technical support is not knowing how to correctly describe the problem that they're having. And it isn't fair to expect a tech support person to automatically know what a "thing-a-ma-jingy," or "whatcha-ma-call-it" is.
The following describes the correct names for common components of software so that when you experience a problem, you can effectively describe an issue that you're having and a technician can readily resolve it.
User interface - this is the visual design of a program. It may contain squares, boxes, words, icons, and buttons. If you're experiencing insufficient memory for example, you might see black rectangles across the user interface of your software programs.
Title bar - this is the top-most part of a program that displays its own name or it may describe the contents displayed in another part of the interface. If a program is incorrectly coded, you may see a wrong description in this part of its interface.
Menu bar - this part of a program displays menu items and menu options. Some of the most common parts of a menu bar grants access to File commands, Open commands, Save commands, and Print commands. An example of an error in this part of an interface would be if an option was missing or grayed out (lighter in color).
Tool bar - this part of a program displays small icons across the top which represent tools. Clicking an icon will open a tool or process a command that might also exist on a program's menu bar. Problems in this part of an interface are uncommon, however if you find yourself repeatedly clicking an icon with no results, you can correctly describe the problem by referring to the toolbar.
Minimize, Restore, and Exit buttons - these three buttons are usually located on the right-most upper part of a program's interface and each allow you to minimize a program's screen, restore it to its original size, or shut down the program completely.
Scroll bar - this convenient tool allows users to move data up and down the computer screen.
Status bar - this part of a program is located at the bottom-most part of its interface, and it usually displays small messages that indicate the progress of a command or task. If programmed incorrectly, an application might display the wrong information in this area.
Context menu - like the menu bar, a context menu displays when a user right-clicks on something. It displays commands just like what you see on a File menu or a Help menu.
Input box - input boxes are usually small rectangles that allow you to type data into a simple interfaces like a webpage or browser window. If you find that you can't type information into one of these, you can effectively resolve the issue with a technician by calling it an input box, rather than a "white rectangle," or "place to put in text."
Button - buttons perform a command after a user clicks them with a mouse. Problems occur when the text of a button is grayed out or if it doesn't appear to sink into the screen when clicked.
Check box - a check box is a small box that allows a user to indicate several choices among many. When clicked, a small "x" displays inside a box. Similar to the check box, a radio button allows a user to indicate a single choice among many. Problems with radio buttons and check boxes occur when a user makes one choice, but the interface reacts as if the user made many choices (or none at all). When describing a problem to a technician, be sure to indicate whether the problem occurs with a check box or a radio box. Computer novices mistakenly interchange the names of both of these controls.
sábado, 26 de mayo de 2018
Cheap and Fast Software
An Introduction to Shareware
Visit any computer store today and you'll find what seems like miles and miles of software on sale. Certainly enticing buys, there are a few problems with buying software off the shelves. On the shelf, software - otherwise known as "commercial software" - can be expensive, and incompatible, and outdated when compared to what's available online. Fortunately, there's an alternative to commercial software and although it isn't new, it's one of the most under-exploited opportunities in the computer industry.
We're talking about shareware - software that you can try before buying.
Shareware has a long history and was rather popular in the days where BBS (bulletin board systems) reigned the online industry. It hasn't gone anywhere, but its competition with commercial software is fierce - so fierce that it tends to fall on the back burner among new computer users. This is unfortunate because shareware has so many advantages over commercial software.
One of those advantages is its cost. On the whole, shareware is generally cheaper than commercial software. But don't misinterpret the cost. With shareware, cheap does not equal low-quality and there are plenty of examples that prove shareware often outperforms the quality of commercial software time and time again. How much savings are we talking about? You could purchase a quality word processor, spreadsheet, database program, or system utility anywhere from a mere $15 to under a hundred. This is almost unheard of in stores like Best Buy, Circuit City, or Egghead, yet the shareware programs offered within this price range rival even Microsoft's Office suite.
Another advantage that shareware has over commercial software is its compatibility. We're not saying that shareware is compatible with all operating systems. What we're saying is that since we can try shareware before paying for it, we can determine if the software is completely compatible with our systems first. In other words, we can discover whether the software performs the way we want them to and should anyone try to do the same with commercial software, they'll be in for a big disappointment.
Commercial software policy doesn't even allow for returns, let alone "borrowing" them to try them.
The last advantage that shareware has over commercial software (but certainly not the least) is its applicability. Plain and simple, shareware is the best bet when you want to keep on top of the latest release of a particular program. Sure, computer stores do their best to keep their inventory up to date, but when you can download version 5.6042 of a shareware program as opposed to buying a commercial 3.0 version from the local computer shop, there's just no comparison.
Which brings up our next point. Just where does one get shareware? Shareware is all over the Internet and it's really hard not to bump into it. The most popular places to find shareware is within thousands of download libraries, however the companies (and even independent programmers behind shareware) are increasingly offering shareware from their own websites. A simple Google or Yahoo search for a particular type of program will yield all sorts of results that point you toward items that you can try before you buy.
Be aware however, that because shareware is not commercial software, you may not experience a full program the way you would if you bought the software out of a box. Shareware may or may not be limited - meaning that some functions may not be available to you until the program is paid for. These limitations are often small and don't interfere with the way its full version operations. They're really just implemented as a way to prompt payment. Remember that shareware is not freeware. You shouldn't try to use shareware as commercial software without paying for it.
About the only thing that's similar between shareware and commercial software is the way in which they may be bought. With a credit card, you can be the new owner of your own software within minutes.
Visit any computer store today and you'll find what seems like miles and miles of software on sale. Certainly enticing buys, there are a few problems with buying software off the shelves. On the shelf, software - otherwise known as "commercial software" - can be expensive, and incompatible, and outdated when compared to what's available online. Fortunately, there's an alternative to commercial software and although it isn't new, it's one of the most under-exploited opportunities in the computer industry.
We're talking about shareware - software that you can try before buying.
Shareware has a long history and was rather popular in the days where BBS (bulletin board systems) reigned the online industry. It hasn't gone anywhere, but its competition with commercial software is fierce - so fierce that it tends to fall on the back burner among new computer users. This is unfortunate because shareware has so many advantages over commercial software.
One of those advantages is its cost. On the whole, shareware is generally cheaper than commercial software. But don't misinterpret the cost. With shareware, cheap does not equal low-quality and there are plenty of examples that prove shareware often outperforms the quality of commercial software time and time again. How much savings are we talking about? You could purchase a quality word processor, spreadsheet, database program, or system utility anywhere from a mere $15 to under a hundred. This is almost unheard of in stores like Best Buy, Circuit City, or Egghead, yet the shareware programs offered within this price range rival even Microsoft's Office suite.
Another advantage that shareware has over commercial software is its compatibility. We're not saying that shareware is compatible with all operating systems. What we're saying is that since we can try shareware before paying for it, we can determine if the software is completely compatible with our systems first. In other words, we can discover whether the software performs the way we want them to and should anyone try to do the same with commercial software, they'll be in for a big disappointment.
Commercial software policy doesn't even allow for returns, let alone "borrowing" them to try them.
The last advantage that shareware has over commercial software (but certainly not the least) is its applicability. Plain and simple, shareware is the best bet when you want to keep on top of the latest release of a particular program. Sure, computer stores do their best to keep their inventory up to date, but when you can download version 5.6042 of a shareware program as opposed to buying a commercial 3.0 version from the local computer shop, there's just no comparison.
Which brings up our next point. Just where does one get shareware? Shareware is all over the Internet and it's really hard not to bump into it. The most popular places to find shareware is within thousands of download libraries, however the companies (and even independent programmers behind shareware) are increasingly offering shareware from their own websites. A simple Google or Yahoo search for a particular type of program will yield all sorts of results that point you toward items that you can try before you buy.
Be aware however, that because shareware is not commercial software, you may not experience a full program the way you would if you bought the software out of a box. Shareware may or may not be limited - meaning that some functions may not be available to you until the program is paid for. These limitations are often small and don't interfere with the way its full version operations. They're really just implemented as a way to prompt payment. Remember that shareware is not freeware. You shouldn't try to use shareware as commercial software without paying for it.
About the only thing that's similar between shareware and commercial software is the way in which they may be bought. With a credit card, you can be the new owner of your own software within minutes.
sábado, 19 de mayo de 2018
A Few Common Computer Errors
Computer errors can pop up when least expected, they can cause the entire system to suddenly shut down, and they can inadvertently corrupt data to the point where it can't be deciphered. Although they can't always be avoided, it's important to remember that computer errors can be corrected. The key is to understand what computer errors are, understand what they mean when they show up, and understand how to minimize their occurrence in the first place.
Basically, computer errors are the result of a number of things that may or may not have anything to do with the way the computer is used. They "operate" whenever there's a conflict among commands. Remember that computers essentially run off of a series of commands and it's usually a smooth process. But when one command conflicts with another command - or when one command asks for a process or information that isn't available, the computer returns results that aren't useable. That's an error.
A prime example of this kind of error is when users attempt to use software that isn't applicable for their system. Almost all software accompanies a list of system requirements which dictates what a computer needs to have in order for the software to work properly. To minimize errors of this sort, always verify that your computer has the required components. A project management program that you're interested in may require a specific operating system, like Windows XP for example. And although this program may install just fine on a Windows 98 machine, it will generate a multitude of errors once its started.
Insufficient memory will cause errors as well. That's why software programs include minimum memory requirements. A program that needs 14MB of memory will generate errors on a computer that only has 4MB of memory if it runs at all. The same goes for disk space, monitor color depth and resolution. In these situations, problems occur the moment that a piece of software attempts to access the things (hardware, memory, space, resolution, etc.) that it cannot find.
Because some programs share common files, errors can also occur when these shared files are not up to date. For instance, let's say that Program A is already installed on a computer and it's working just fine. Then let's say that the user of that computer downloads and installs Program B. Program B uses a file that Program A installed much earlier, but when Program B is run, errors popup. Those errors are the result of Program B attempting to use an outdated (shared) file that was installed by Program A. In order to fix that problem, the user would have to download an updated version of the shared file (which to say the least - is not an easy thing to find or do).
Sometimes, errors occur because a system doesn't have the required drivers or the drivers that are on the system are the incorrect version. Both errors in these cases can be resolved by updating the computer on a regular basis. Microsoft provides a section on its website that can automatically update a computer online and it does this at no cost in an effort to reduce errors like this. Always try to keep your computer updated so that should a program share a file, it will share a file that has been updated on hundreds of thousands of computers, like yours.
This article doesn't even begin to cover the entire gamut of computer errors - but additional information regarding how to get help with a computer issue (including computer errors) can be found in our article titled, "Computer Help" no matter what the problem is.
Basically, computer errors are the result of a number of things that may or may not have anything to do with the way the computer is used. They "operate" whenever there's a conflict among commands. Remember that computers essentially run off of a series of commands and it's usually a smooth process. But when one command conflicts with another command - or when one command asks for a process or information that isn't available, the computer returns results that aren't useable. That's an error.
A prime example of this kind of error is when users attempt to use software that isn't applicable for their system. Almost all software accompanies a list of system requirements which dictates what a computer needs to have in order for the software to work properly. To minimize errors of this sort, always verify that your computer has the required components. A project management program that you're interested in may require a specific operating system, like Windows XP for example. And although this program may install just fine on a Windows 98 machine, it will generate a multitude of errors once its started.
Insufficient memory will cause errors as well. That's why software programs include minimum memory requirements. A program that needs 14MB of memory will generate errors on a computer that only has 4MB of memory if it runs at all. The same goes for disk space, monitor color depth and resolution. In these situations, problems occur the moment that a piece of software attempts to access the things (hardware, memory, space, resolution, etc.) that it cannot find.
Because some programs share common files, errors can also occur when these shared files are not up to date. For instance, let's say that Program A is already installed on a computer and it's working just fine. Then let's say that the user of that computer downloads and installs Program B. Program B uses a file that Program A installed much earlier, but when Program B is run, errors popup. Those errors are the result of Program B attempting to use an outdated (shared) file that was installed by Program A. In order to fix that problem, the user would have to download an updated version of the shared file (which to say the least - is not an easy thing to find or do).
Sometimes, errors occur because a system doesn't have the required drivers or the drivers that are on the system are the incorrect version. Both errors in these cases can be resolved by updating the computer on a regular basis. Microsoft provides a section on its website that can automatically update a computer online and it does this at no cost in an effort to reduce errors like this. Always try to keep your computer updated so that should a program share a file, it will share a file that has been updated on hundreds of thousands of computers, like yours.
This article doesn't even begin to cover the entire gamut of computer errors - but additional information regarding how to get help with a computer issue (including computer errors) can be found in our article titled, "Computer Help" no matter what the problem is.
sábado, 12 de mayo de 2018
Computer Help
Where and How to Get It
Well there's no denying it - No matter how new or how well maintained our computers are, we all encounter computer problems sooner or later. The good news is that we don't have to face them alone. There are a ton of resources available to walk us through computer issues but it may take a little knowledge in knowing how to access them. This article will show you how.
1. Remember help files. It's funny, but people seem to forget that every computer and every program installed on a computer comes with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, they're also designed to solve problems. Inside a help file, look for a section called, "Troubleshooting" (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you're using.
2. Product websites. If you're having a problem with a piece of software or with a hardware part, try the website of that software's or hardware's manufacturer. Most (if not all) manufacturer's reserve a portion of cyberspace and dedicate it to support the products that they build. Microsoft's help desk is good example.
3. Fan sites. Fan sites probably isn't a good name for this resource, but you can find websites that are dedicated toward supporting the users of a particular software program or piece of hardware. We've called them "fan sites" because the maintainers of these sites have no affiliation with the manufacturers that they support! Call them what you will, but their free help is immeasurable and without it, we wouldn't have some of the wonderful workarounds and unique problem solving techniques that we have today.
4. Usenet newsgroups. Another underused resource on the Internet, Usenet newsgroups have hundreds of discussion groups dedicated to some of the most popular computer systems, operating systems, hardware manufacturers, and individual software programs. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you're
working with a team of experienced people.
5. Support Lines. Another source for help that we shouldn't forget are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you're having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900).
6. PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you aren't experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.
7. Surprisingly, you may even get a helping hand from the salespersons at your local computer store. We don't recommend that you make this your first pit stop when you experience a problem, but we don't recommend that you rule this option out altogether either. Computer salespersons are hired for a reason - and that's their knowledge. Often, these kind folks can help you resolve an issue over the phone and prevent you form having to buy a costly solution.
As you can see, help is easy to find - You've just got to know where to look for it. Most of the contacts within these resources are extremely friendly and willing to take the time to walk you through a problem at little to no cost. From online discussion groups to the files on your own computer, help is often just a click away.
Well there's no denying it - No matter how new or how well maintained our computers are, we all encounter computer problems sooner or later. The good news is that we don't have to face them alone. There are a ton of resources available to walk us through computer issues but it may take a little knowledge in knowing how to access them. This article will show you how.
1. Remember help files. It's funny, but people seem to forget that every computer and every program installed on a computer comes with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, they're also designed to solve problems. Inside a help file, look for a section called, "Troubleshooting" (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you're using.
2. Product websites. If you're having a problem with a piece of software or with a hardware part, try the website of that software's or hardware's manufacturer. Most (if not all) manufacturer's reserve a portion of cyberspace and dedicate it to support the products that they build. Microsoft's help desk is good example.
3. Fan sites. Fan sites probably isn't a good name for this resource, but you can find websites that are dedicated toward supporting the users of a particular software program or piece of hardware. We've called them "fan sites" because the maintainers of these sites have no affiliation with the manufacturers that they support! Call them what you will, but their free help is immeasurable and without it, we wouldn't have some of the wonderful workarounds and unique problem solving techniques that we have today.
4. Usenet newsgroups. Another underused resource on the Internet, Usenet newsgroups have hundreds of discussion groups dedicated to some of the most popular computer systems, operating systems, hardware manufacturers, and individual software programs. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you're
working with a team of experienced people.
5. Support Lines. Another source for help that we shouldn't forget are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you're having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900).
6. PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you aren't experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.
7. Surprisingly, you may even get a helping hand from the salespersons at your local computer store. We don't recommend that you make this your first pit stop when you experience a problem, but we don't recommend that you rule this option out altogether either. Computer salespersons are hired for a reason - and that's their knowledge. Often, these kind folks can help you resolve an issue over the phone and prevent you form having to buy a costly solution.
As you can see, help is easy to find - You've just got to know where to look for it. Most of the contacts within these resources are extremely friendly and willing to take the time to walk you through a problem at little to no cost. From online discussion groups to the files on your own computer, help is often just a click away.
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